Customer Accounts
The Utilities Services department maintains over 2,000 water & wastewater customers. All Sturgeon County residents must adhere to the following by-laws:
By-Law 603/87 Sewer By-Law
By-Law 872/99 Waterworks By-Law
In order to provide timely service, the following information is needed when setting up an account with the County:
- possession date
- name
- mailing and service address (service address will either be Lot, Block & Plan, municipal address, and subdivision name (if applicable)
- phone number (home and work)
Automatic Payment Plan
Applications
To apply for water and/or wastewater service please complete the appropriate water and wastewater form(s). Return the form(s) to the Engineering Services Department along with payment. Application and connection fees may be paid by credit card, cheque, debit, or cash. Please contact the Engineering Services Department at 780-939-4321, if you have any questions.
Deposit
A deposit of $100 for water service and a $200 deposit for combined water/wastewater service is required if a person is renting a property. Failure to submit the required deposit will result in the disconnection of your water service. Upon full payment of your final billing, a refund cheque of the charged amount will be issued.
Billing
Sturgeon County utility customers are billed bimonthly. All utilities customers now have Automatic Meter Readings installed and are no longer required to report their bi-monthly water readings.
Any utility account remaining unpaid after the penalty date shall have a penalty of 2.5% added to the outstanding amount. All accounts, which remain unpaid after the 15th day of the month following the due date on your bill, shall be subject to utility service being discontinued.
A reconnection fee of $25 plus all outstanding rates or charges must be paid in full before service is restored.
Payment Options
Utility account payments may be made in person during office hours at the County Centre, after office hours by the mail drop-off box located in front of the County Centre, by mail, telephone banking, Automatic Payment Plan, PC banking, or at most Canadian Financial Institutions.
For more information, contact Utilities Services at 780-939-4321 or 1-866-939-9303.